This policy was reviewed and updated in November 2023.

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This privacy policy describes how Lauren Otley Art collects, protects and makes use of the information you provide when you use our website or communicate with us by phone, email or otherwise.

If you are asked to provide information to Lauren Otley Art it will only be used in the ways described here. If you have any questions about this policy please contact us via our website Contact page or using the details at the end of this policy.

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on our website.
We also collect information to better understand how visitors use our website and to present timely, relevant information to them.

The Data We Collect

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, telephone number and email address. When you browse our website, we automatically receive your devices IP address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.

We may collect the following information:

• Identity data including first and last name.

• Contact data including telephone numbers, postal and email addresses

• Website usage and technical data including your IP address, browser type/version, time zone setting & location and other technology on the devices you use to access our website.

• Marketing and Communications data including your preferences in receiving marketing and promotional material from us.

How do we use your data?

Specifically, we may use data:

• For our own internal records

• To improve the products and services we provide

• To respond to your questions and comments

• To provide the best user experience possible

• To send you promotional emails about products, services, offers and other things we think might be relevant to you

Disclosure of your information

You agree that we may share your information with:

• Individuals within Lauren Otley Art

• Selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.

• Analytics and search engine providers that assist us in the improvement and optimization of our website.

• We will disclose your personal information to third parties:
  If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms of use or other agreements or to protect the rights, property or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

Third Party Services & Payment Processors

Our site is hosted on Squarespace, Inc (Squarespace). They provide us with the ecommerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on secure databases protected via a variety of industry-standard access controls. However, no company, including Squarespace, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.

In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors , have their own privacy policies in respect to the information we are required to proved them for your purchase-related transactions.

Squarespace uses third-party payment processors to assist in processing your personally identifiable payment information securely. Payments for our products are currently managed using the third-party vendor Stripe.

What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions and some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Controlling Information About You

When you provide us with personal information to reply to a message sent from our contact form, complete a transaction, verify your payment method, place an order, arrange for a delivery or exchange/return a purchase, we imply that you consent to our collecting and using it for that specific purpose only. If we ask for your personal information for a secondary reason such as marketing, we will ask you directly for your consent or provide you with an opportunity to opt-out. You may withdraw your consent at any time by clicking the unsubscribe link in the footer of our emails or contacting hello@laurenotley.com.

Any personal information we hold about you is stored and processed in line with GDPR.

Links From Our Site

If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always read the relevant site’s data protection and privacy policies in full.

Access To Information

GDPR gives you the right to access information held about you. To request your information please contact hello@laurenotley.com

Changes To Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on our website and where appropriate notified to you by email. Please check back periodically.

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Thank you